Service Desk - Richmond, VA - Networking Technologies + Support, Inc.

24×7 Help Desk Services

Technology is an integral part of every business. From your computers, card readers, phone lines, and even more, you use tech every day to keep your business up and running.

Yet, all technology is prone to problems and it can be time-consuming trying to pinpoint the cause of the issue. Time spent Google searching and reading manuals is time you could’ve put towards finishing a project or securing a client.

Your hardware and software can go wrong at any time. You need an immediate fix from a reliable expert, not placed in a queue and forgotten about.

NTS offers expert IT Help Desk services for small to medium-sized businesses looking for quick and reliable fixes on all your technology needs.

IT Help Desk Wherever You Are

Everyone understands their technology in their own way, meaning everyone has their own way of explaining their tech issues. That’s why you can reach NTS’s service desk team in a variety of ways that makes finding solutions that much easier.

Call: When your technology issues keep you from working, you need an immediate solution. Call NTS’s help desk and quickly match with a subject matter expert to get you back on track.
Email: For tech concerns that require a more thorough look, you can easily email our service desk. You’ll be automatically captured into our ticketing system and soon contacted to schedule a meeting. These solutions work around your schedule anytime, anywhere.
Web Portal: For a formal service request, you can access our online web portal to submit a request that’s sent directly to our ticketing system. You’ll then be contacted by a subject matter specialist ASAP.
Chat Bot: Our newest offering allows you to directly connect with a domestic representative from our IT service desk. Quickly diagnose your technology problem and begin to find a solution.

Our IT help desk will be there whenever you need them, however you need them.

Immediate, Domestic IT Service Desk

Every business has its own unique challenges. Extra minds can offer immediate solutions for start-ups that can’t afford to waste time or for companies with an overworked internal IT staff.

When you work with NTS’s IT service desk, you’re speaking with a domestic subject matter expert with current certifications in a variety of tech fields. Junior engineers are available at your fingertips to solve any tech problems you have, offering years of knowledge and resources to your business.

When you’re working at the office, remoting in from home, or meeting with potential clients, NTS’s service desk will have 24×7 solutions for your technology problems.

Detailed Service Desk Reports

We know that you need to measure your IT department’s performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Our visual tools allow you to analyze data and proactively highlight trends and patterns early on.

When working with stakeholders and company leaders, it’s important to have IT data and metrics readily available. While NTS’s help desk handles your IT troubleshooting, you’ll have access to visual tools that allow you to analyze data and proactively highlight trends and patterns early on.

These include:

Export reports to Adobe PDF (with color output) and CSV files
Live statistic dashboards
Schedule reports for automatic delivery
Customer satisfaction reports upon request
Open tickets report
Closed ticket report
Service level agreement (SLA)

Solving Your Specific Needs

Contact NTS’s Management Services branch to schedule a consultation. Our team will work with you to understand your business’s specific needs, discussing your company and technology environment.

Find out if 24×7 IT help desk services are the right fit for you and your business.

IT Desk Services Based in Richmond VA